Well done!!

By now you have identified exactly what charges have been applied to your account, made a preliminary request for their return and probably recieved a pre-formatted standard response from your bank, telling you what a wonderful service they provide for the charges they levy.

If your claim was for a small amount, you may have been one of the lucky few to recieve a refund without having to make an official complaint.

If you haven't, it's time to write to your bank, directly asking them to refund the amounts they have taken.

We have prepared a letter for you, based upon the current status of the much hyped 'test case' between the Office of Fair Trading and the leading banks.

The letter is in the right hand menu, called 'Prelim Letter'.

As in previous steps, simply download the letter, complete your personal details and send this Recorded (or Special) delivery, remembering to keep the delivery slip and a copy of the letter in your claim file.

If you haven't already done so, now would be a good time to register with our online community, which can keep you fully up to date with current reclaiming events and support you through the next phase.

Our Community Forum: 

If you have any further questions on this part of your claim, there are many experienced members in our community who can advise you from their own experiences.

It only takes a moment to register and then you are free to browse the wealth of information in our community forums and post up any questions you have.

To join our online community forum and recieve direct support from other members, simply follow the Community, or Forum links in the main and top menu's.

If you're not already registered, then please take a moment to do so, there are no charges or fees to join our community and you will discover a wealth of support and information is available from the community.

You can register by clicking on Registration